Spa step

Order Confirmation: As soon as you place your order, we will pre-authorise your card, but it will not be charged. We will then contact our supplier to confirm that the product is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item being on backorder, we will void the pre-authorisation and contact you immediately.

Order Delivery: If your item is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. Tracking details will be emailed to you within 24 hours of dispatch. If you haven’t received tracking information within 6 working days, please email us at sales@puravidaspas.co.uk so we can assist you.

Damages: Please thoroughly inspect all items upon delivery. We advise you not to accept delivery of any damaged items. If you discover damage, please send clear photos to sales@puravidaspas.co.uk so that we can open an insurance claim on your behalf.

Cancellations & Refunds: Orders cancelled after 48 hours may incur additional fees. If your order has already been dispatched, you (the buyer) are responsible for any return shipping costs. Refunds can only be issued to the original payment method used at checkout.